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At Playtime Planet, we're committed to getting your order to you as quickly and safely as possible.

Order Processing

• Orders are processed within 1–3 business days after payment is received.
• Orders are processed Monday through Friday, excluding holidays.
• You will receive a confirmation email once your order has been shipped, including tracking information (when available).

Shipping Times

Estimated delivery times:

5–10 business days

Please note that delivery times are estimates and may vary due to weather, holidays, customs processing, or carrier delays.

We accept returns within 7 days of the delivery date.

To be eligible for a return:

• The item must be unused, and in its original condition.
• The item must be returned in its original packaging.
• Proof of purchase or your order number is required.

Items that do not meet these conditions may not be eligible for a refund.

Return Shipping

Unless the return is due to our error or a defective item, customers are responsible for return shipping costs.

We recommend using a trackable shipping service, as we cannot guarantee that we will receive your returned item.

At Playtime Planet, we make it easy to track your order every step of the way.

Tracking Your Order

Once your order has been shipped, you'll receive a confirmation email with your tracking number and a link to track your package.

Please allow 24–48 hours for tracking information to update after you receive your shipping confirmation.

Tracking Not Updating?

It's normal for tracking information to take some time to appear after your order ships. If your tracking hasn't updated after 48 hours, please check again later, as shipping carriers may experience occasional delays.